Help Centre

How can we help?

Step-by-step guides to every part of havelo. Plus an AI assistant inside the app and a contact form if you need a human.

Getting started

Quick start: your first 10 minutes in havelo

Add your first property, link a tenant, log a repair (the fastest path to value).

Tour the dashboard

What lives where and the design patterns we use across the app.

Applicants & referencing

Send a tenant application link

How to invite a prospective tenant to fill in their own application.

Compare applicants side by side

Use the compare wizard to choose between multiple candidates for the same property.

Approve an applicant and create a tenant record

What happens when you approve and how to graduate them to a real tenant.

Tenants & contracts

Give tenants access to their portal

How tenants log into havelo to report repairs and see their lease info.

Generate an AST agreement

Use havelo's contract generator to draft an Assured Shorthold Tenancy.

Maintenance & contractors

Log a maintenance issue

Add a repair to the log (with photos and a category).

Auto-dispatch the right contractor

Set up your repairer roster so issues route themselves.

Compliance

Track compliance certificates

Gas safety, EICR, EPC, smoke alarms and the auto-reminders that keep you out of trouble.

AI Assistant

Using the AI Landlord Assistant

What the assistant is good at and the rules it follows.

Billing & plans

Start your free 1-month trial

Try Pro or Portfolio for 30 days (one-time, no card required).

Upgrade, downgrade or cancel

How to change your plan (and what happens to your data when you do).

Account & security

Reset your password

Use the forgot-password flow if you can't sign in.